The best online price

Your message (or guarantee claim) must always indicate the number identifying the booking made on gardatrentino.it. Note you cannot claim a guarantee for bookings that have not yet been confirmed. 

In addition to the booking number, you must also attach a screenshot of the website with the cheapest offer that you have found online. The following must be clearly visible from the screenshot:

• dates of arrival and departure
• name of room/apartment/campsite
• type of room/apartment/campsite
• type of occupancy (e.g. apartment with 3 occupants, e.g. 2 adults and 1 child)
• meals provided (if any)
• cancellation conditions
• detailed price list (distinguish between price for stay only and price for any additional services)
• available services included in the price
• date and time of offer
• website address (URL)

The claim cannot be accepted if any of these data are missing. 

The guarantee claim must be sent by e-mail to bestprice@gardatrentino.it.

Refunds or price matching will only be guaranteed by the accommodation provider itself and by Garda Dolomiti S.p.A. if the offer you have found online: 

• relates to the same accommodation booked on gardatrentino.it
• relates to the same stay with the same dates of arrival and departure and for the same number of people (adults and children)
• includes children of the same age
• relates to the same room category
• provides the same type of meals, e.g. bed and breakfast and/or half board
• offers the same cancellation conditions
• includes the same additional services

All of these criteria must match the booking made on gardatrentino.it. If any one of the criteria does not coincide, the guarantee claim cannot be accepted, as the booking is not identical. 

The guarantee can be activated if all of the criteria match: in this case, the Garda Trentino booking centre will contact you to determine the fastest way to refund or match the price of your booking.

Yes, there are certain exceptions where we cannot accept guarantee claims. These situations arise when the sales method or the presence of ancillary services affect the final price: 

• bookings that have not yet been confirmed: bookings pending confirmation or unconfirmed offers cannot be guaranteed
• bookings made via auction websites (e.g. eBay, animod)
• package offers that include other services (e.g. airport transfers, massages, etc.)
• bookings made via non-transparent booking platforms, e.g. hotel bookings with surprise, roulette or bingo formulas, or selected hotels where the name of the hotel is revealed only after booking
• special prices for hotel accommodation in the form of promotions, bonus or loyalty offers (e.g. Genius offers), group prices, conference prices, prices for members of associations or organisations, travel agency prices, media prices, employee offers or similar special offers
• price differences due to exchange rate fluctuations, VAT rates, etc.
• price differences resulting from end-of-stay cleaning